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What is DGBid.com?
Founded in April 2010, DGBid.com is an online auction site providing an alternative way to buy and sell new and used electronics and excess inventory. DGBid.com promotes buying and selling items in a large quantity or one by one.
Does DGBid.com represent either the seller or the buyer?
DGBid.com does not represent the seller and/or the buyer. However, if a seller requests DGBid.com to represent to sell his/her item(s), DGBid.com will represent the seller. Please review item description to find out about who's selling the item.
Why should I trust DG Bid to sell my item(s)?
Even though DGBid.com has been founded in 2010, we have been selling items online for the last 2 years. In addition to selling items online, we have developed multiple channels to sell a variety of IT items, such as servers, network equipment, hard drives, test equipment, and etc. DGBid.com is committed to offer the maximum return to our clients.
How do I contact DGBid.com?
If you have any questions, please contact us by sending us a message.
Who can register?
DG Bid registration is open to any individual or any company that can legally enter into binding contracts. If you are an individual selling or buying items, you must be at least 18 years old to register and use this site.
How do I register?
To register with DGBid.com, please go to the Log In page and click the Register button. Then fill out the online application. After submitting your application, you will receive an e-mail with a temporary password that you can use for the initial log-in. Once logged in you can change your password. Happy Bidding!
Is there a registration fee?
There is no fee to register with DGBid.com.
Do I need my credit card information to register?
To register with DGBid.com, you don't need your credit card information. However, you may be asked to provide your credit card or other payment information for purpose of settling any incurred seller fee(s).
How secure is my information?

DG Bid takes security very seriously and have taken necessary steps to maintain the security and privacy of your data at our site. We utilize a secure layer protocol (SSL) to ensure the Site is protected from un-authorized access. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this site may not be guaranteed 100%; and (c) any such information and data may be viewed or tampered with in transit by a third party.

We are not responsible for the policies or practices of third parties. Additionally, other companies that place advertising on our site may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.
Will DGBid.com sell my information to others?

We do not sell, trade, or rent your Personally Identifiable Information to others. We may provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties. We and our service partners may use your Personally Identifiable Information to operate our sites and to deliver their services. For example, we must release your address information to the delivery service to deliver products that you ordered or to complete payment processing for your order; and provide order information to third parties that help us provide customer service. We will encourage our service partners to adopt and post privacy policies. However, the use of your Personally Identifiable Information by our service partners is governed by the privacy policies of those service partners, and is not subject to our control.

We may also use data for other purposes, which we would describe to you at the point when we collect the information. Occasionally we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We also reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
What types of items are allowed to list on DGBid.com?
Although DGBid.com encourages a potential seller to be listed all types of electronic and electrical items, we do prohibit certain items from being listed at DGBid.com. Please review the Prohibited Items Policy and Basic Acceptable Use Policy for further information. Finally, DGBid.com reserves a right to update the above mentioned policies at any time at its own sole discretion.
What are the charges to sell my item(s)?
Please review the Fee Schedule for more information.
Is the online auction the only way to sell my item(s)?
Currently, if you are interested in listing and selling item(s), you must contact DGBid.com and have DGBid.com list and sell the item(s) for you. However, DGBid.com is planning to add additional ways to sell items shortly, such as having your items purchased directly without auction process, off-line bulk sales, and etc. If you would like to get more information about other ways to sell your item(s), please contact DGBid.com.

If you wish to sell your item(s) at DGBid.com, please go to the Log In page and click the Register button. Then fill out the online application. After submitting your application, you will receive an e-mail with a temporary password that you can use for the initial log-in. Once logged in you can change your password. After that, please contact DGBid.com directly to discuss the listing process.
How do I get my money for the sold item(s)?

Once your item(s) are sold with winning bid(s), all payments will be initially received by DGBid.com. DGBid.com will release the payment(s) (less any incurred fee(s)) to you once DGBid.com receives feedback(s) from buyer(s) OR after ten (10) business days (unless otherwise specified) of shipping your item(s) to buyer(s) regardless of buyer feedback(s). However, if a dispute is filed against item(s) you have sold, DGBid.com will not release any payment(s) to you until the dispute is resolved.

The "waiting" period of ten (10) business days, unless otherwise specified, has been set up to accommodate and resolve any buyer dispute(s).
Is the online auction the only way to buy item(s)?
Currently, you can only buy items through DGBid.com auctions. However, DGBid.com is planning to add additional ways to purchase items in large quantities. Special announcements will be issued when they are available.
How do I pay for the item(s) I 've won?
DGBid.com provides several ways to pay for the won item(s). These include PayPal, bank wire transfer, money order, company check (credit verification required), cashier's check, and cash (local pick up only). If you require additional information, please contact us.
Can I place a reserve bid above the asking price?

You can place a bid above the asking price. Any amount above the minimum bid price will be set aside as the maximum amount that you are willing to pay for the item. Until the current bid amount reaches your maximum reserve bid amount, you will be the winning bidder for the given item. Once another bidder places a higher bid than your maximum reserve bid amount, you will be no longer the highest bidder.

To place a reserve bid, simply enter the maximum amount you would pay for the item on the page that describes the item.
What happens when two maximum reserve bids are the same for the same item? Who wins the item?

If two buyers place the same maximum reserve bid amounts, the winner would be the buyer who places the maximum reserve bid amount first. The second bidder would have to reserve a higher maximum bid in order to win the item.

Why do you we ask for feedback on sellers?
DGBid.com requests that buyers provide feedback on the item(s) they purchase. DGBid.com uses the feedback to not only evaluate quality of sellers, but also release payment(s) to sellers (see the How do I get money for the sold item(s) section for more information). In addition, feedback will also give buyers and sellers opportunities to review history of particular buyer/seller and to decide if they'd like to do business with that particular buyer/seller.
How do I leave feedback on buyers?
Currently, sellers cannot directly leave feedback for buyers. DGBid.com will evaluate each buyer as auction progresses. However, DGBid.com always welcomes feedback from sellers.
How will negative feedback affect my DG Bid membership?

Each feedback DGBid.com receives will be used to evaluate quality of seller/buyer. If a seller/buyer receives unacceptable number of negative feedback, DGBid.com will disable the membership of seller/buyer to avoid any future problem(s).

Who pays for shipping?
The shipping policy is typically stated in the item description posted by the seller. In most cases the buyer would have to pay for shipping, and the seller will ship the item(s) to the buyer. In other cases, shipping would be free or the buyer will have to arrange a local pick-up. Please review each item's description for more information.
Who will ship the item to me?
The seller is responsible for shipping the item to you. However, in some cases the shipping policy would differ based on the seller. There might be instances where the seller requests a local pick-up only. Review each item's description for more information. If additional questions arise, please contact the sellers.
Can I pick-up the item(s) myself?

Each seller might have different shipping conditions. Please contact your seller to find out about his/her local pick-ups rules.

How do I resolve a conflict?
As a user of the Site, you are entitled to file a dispute with the Company if you are unhappy with the Company's service. When you do file a dispute with the Company, we request that you provide a detailed description of the “problem” to us. We will do our best to resolve the dispute. If you have any questions, please contact the Company by sending us a message.

When a dispute rises between a buyer and a seller, it is parties' responsibilities to resolve the dispute on their own effort.  If you cannot resolve the dispute within 72 hours, you may provide the Company with the detail explanation and we will attempt to contact the other party and try to resolve your dispute. Although we will try to resolve the dispute as fairly as possible to all parties involved, we cannot guarantee that we can resolve the dispute. The duty and responsibility to resolve the dispute will continue to remain with the parties involved in the dispute.

As long as a dispute remains open between a buyer and a seller, the Company will not release any payment from the buyer to the seller until the dispute is resolved (See the Receiving and distribution of payment section of this Agreement).